Steve Goldberg's Analyst Perspectives

A Superior Employee Experience – A New Business Imperative

Posted by Steve Goldberg on Jun 14, 2018 8:11:16 AM

Employee engagement has been a dominant theme in both human capital management (HCM) and the systems to manage it in recent years; lately (though not necessarily appropriately) it is a topic often equated with the notion of the employee experience. On a related point, Gallup’s annual employee engagement survey has consistently found the majority of today’s workforce to be disengaged, defined as “not enthusiastic or passionate about their work.” Interest in the degree to which HCM technology can improve employee engagement (or mitigate disengagement) now rivals the attention given to such perennial chief human resources officer (CHRO) concerns as attracting and retaining top talent and retooling the workforce.

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Topics: Analytics, Business Intelligence, Cloud Computing, Collaboration, data science, Big Data, Machine Learning, Workforce Optimization, digital technology, Human Capital Management, HRMS, Learning Management, Workforce Management

Predictive HCM: The Benefits Are Real, as Are the Cautions

Posted by Steve Goldberg on Jan 2, 2018 12:43:17 AM

Two of the most impactful contributions of any HR department are driving employee engagement and employee productivity, outcomes that are highly correlated of course. These contributions are meaningful because, for an organization of any appreciable size, even fairly small upticks in employee productivity translate into significant financial benefit. The math is simple: Increase revenue per employee (for example, via technologies that enhance productivity) from $150,000 to $157,500 (just 5 percent) in a workforce of 5,000 employees and you capture $37.5 million in incremental revenue. The magnitude of this business impact is several times larger than shaving even 50 percent off the HR operating budget in an equivalent-sized organization.

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Topics: HCM, Human Capital Management, Analytics, Predictive Analytics

Joining the Ventana Research Team and Community

Posted by Steve Goldberg on Dec 6, 2017 5:39:30 AM

I’m thrilled to announce to my HCM vendor and practitioner network as well as the ever-expanding Ventana Research community that I’m now directing Ventana’s HCM practice. I will be working closely with our CEO and Chief Research Officer Mark Smith, who is a fellow HCM enthusiast and thought leader.

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Topics: Analytics, Cloud Computing, Collaboration, data science, Internet of Things, Mobile, Big Data, Machine Learning, Human Capital Management, HRMS, Learning Management, Payroll Optimization, Total Compensation Management, Workforce Management