Steve Goldberg's Analyst Perspectives

SumTotal Systems Provides Strong Usability and Adaptability for Workforce Management

Posted by Steve Goldberg on Sep 26, 2019 7:00:00 AM

I am happy to share some insights on SumTotal Systems drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ Ventana_Research-Workforce_Management-Value_Index-Generic-1offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated SumTotal Systems and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

SumTotal Systems placed ninth on the Value Index for Workforce management. It scored fourth in both Usability and Adaptability, the latter mostly due to easy product configurability and integration.

SumTotal, acquired by Skillsoft in 2014, offers a global, highly configurable workforce management product that is well integrated with the other talent management and on-boarding processes it supports. This includes a strong link between learning management, skills data and scheduling. Deployment options include software as a service or on-premises with a native mobile application powered with both AI and cognitive capabilities. The product is based on one underlying database, one security and workflow model, a common architecture and common user experience across absence and leave management, scheduling, project management and time and attendance. It includes support for social collaboration with communities, gamification, career planning, professional and personal development through the learning management module and an attractive, colorful touchscreen timeclock with rich self-service functionality. SumTotal also offers a flexible rules engine to allow compliance with the work rules of almost any country.

The vendor earned its lowest ranking of 10th in Ventana_Research_Value_Index_Workforce_Management_2019_SumTotalManageability, Capability and TCO/ROI. It could improve on its technology administration and provide more clarity on its costs and associated tools and services for TCO/ROI. It could improve on Capability with more depth in scheduling, where it could do more to use algorithms or demand-side data and to improve the prioritization of bidding on shifts and also in task management and support of analyst and operations roles.

This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here. Participating vendors can learn more about how to use the Value Index here.

Topics: Human Capital Management, Workforce Management

Steve Goldberg

Written by Steve Goldberg

Steve is responsible for the Human Capital Management (HCM) research and advisory services practice. He guides HR and business leaders in leveraging their workforce for competitive advantage. He guides HCM technology vendors on the market of buyers and where their applications and technology can have maximum impact. Steve's uniquely diverse HCM experience spans over 30 years, including HR process and HCM systems practitioner leadership roles, heading up product strategy for one of the most respected HCM application vendors, and operating his own global advisory practice. His expertise areas of coverage include HRMS, Talent Management and Workforce Management, with specialized focus on recruiting, learning, performance, compensation and payroll. Prior to joining Ventana Research, Steve worked as a corporate VP in HR at UBS/Swiss Bank Corporation and Huizenga Holdings, product strategy leader at PeopleSoft and Unicru, and was also VP and Research Director at Bersin & Associates. Over 35,000 HR professionals and business executives have been informed by one of Steve's presentations on HCM, or have read his published work. Steve holds an MBA in Human Resource Management from University of Buffalo School of Management and a BBA in Industrial Psychology from The City University of New York.