Steve Goldberg's Analyst Perspectives

SAP SuccessFactors Offers Adaptable and Robust WFM

Posted by Steve Goldberg on Sep 17, 2019 7:00:00 AM

I am happy to share some insights on SAP SuccessFactors drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings meet buyers’ requirements. The Ventana Research Value Index: Workforce Ventana_Research-Workforce_Management-Value_Index-ProductManagement 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated SAP SuccessFactors and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

SAP SuccessFactors placed sixth overall in the Value Index for Workforce Management, ranking first in Adaptability due to its robust configurability and integration and fourth in Manageability due to the extensibility of its Platform as a Service (PaaS). The vendor also ranked third in the Capability category, despite shortcomings in scheduling and forecasting and activity management, and collaboration-specific support. It did well due to its competitive Time and Absence Management offering as well as the vendor’s broad range of analytics capabilities. Due to its product depth, it was ranked third in the product area of the five specific categories.

SAP SuccessFactors offers robust self-service, reporting and business rule flexibility around absence management and time tracking and a well-articulated vision for leveraging IoT and augmented reality, including in target verticals such as manufacturing, oil and gas and utilities. The vendor recently partnered with Kronos and now offers Employee Central Time and Attendance Management as well as SAP Time Management by Kronos. For this Value Index we evaluated the former as it is still the vendor’s Ventana_Research_Value_Index_Workforce_Management_2019_SAPSFprimary WFM option. SAP SuccessFactors’ strength in WFM is related to its pure-cloud PaaS architecture for customers and partners wishing to extend the vendor’s cloud HCM applications.

SAP SuccessFactors was ranked 10th and would have scored higher in Validation with customer references and depth in the product roadmap. It also ranked eighth in TCO/ROI due to limited benefits, costs and tools related to this offering.

This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here. Participating vendors can learn more about how to use the Value Index here.


Steve Goldberg

Topics: Human Capital Management, Workforce Management

Steve Goldberg

Written by Steve Goldberg

Steve is responsible for the Human Capital Management (HCM) research and advisory services practice. He guides HR and business leaders in leveraging their workforce for competitive advantage. He guides HCM technology vendors on the market of buyers and where their applications and technology can have maximum impact. Steve's uniquely diverse HCM experience spans over 30 years, including HR process and HCM systems practitioner leadership roles, heading up product strategy for one of the most respected HCM application vendors, and operating his own global advisory practice. His expertise areas of coverage include HRMS, Talent Management and Workforce Management, with specialized focus on recruiting, learning, performance, compensation and payroll. Prior to joining Ventana Research, Steve worked as a corporate VP in HR at UBS/Swiss Bank Corporation and Huizenga Holdings, product strategy leader at PeopleSoft and Unicru, and was also VP and Research Director at Bersin & Associates. Over 35,000 HR professionals and business executives have been informed by one of Steve's presentations on HCM, or have read his published work. Steve holds an MBA in Human Resource Management from University of Buffalo School of Management and a BBA in Industrial Psychology from The City University of New York.