Steve Goldberg's Analyst Perspectives

Investments in AI Pay Off for Infor’s WFM

Posted by Steve Goldberg on Oct 3, 2019 7:00:00 AM

I am happy to share some insights on Infor drawn from our latest Value Index research, which provides an analytic representation of our assessment of how well vendors’ offerings Ventana_Research-Workforce_Management-Value_Index-Validation-1meet buyers’ requirements. The Ventana Research Value Index: Workforce Management 2019 is the distillation of a year of market and product research efforts by Ventana Research. We utilized a structured research methodology that includes evaluation categories designed to reflect the breadth of the real-world criteria incorporated in a request for proposal (RFP) and vendor selection process for workforce management. We evaluated Infor and 12 other vendors in seven categories, five relevant to the product (adaptability, capability, manageability, reliability and usability) and two related to the vendor (TCO/ROI and vendor validation). To arrive at the Value Index rating for a given vendor, we weighted each category to reflect its relative importance in an RFP process, with the weightings based on our experience and data derived from our benchmark research on workforce management.

Infor ranked 11th in this Value Index evaluation. Its best scores were in the TCO/ROI and Validation categories due to the solid business case collateral and customer references it provided. However, Infor Workforce Management did not rate well in Usability and we suspect this will be a major area of emphasis moving forward due to Infor’s overall investment.

Infor’s investment in artificial intelligence (AI) isVentana_Research_Value_Index_Workforce_Management_2019_Infor evidenced in its Infor Coleman technology, which can forecast demand in 15-minute increments across each day of the week, then match the availability and skills of employees to demand to yield optimal scheduling. It also uses AI for predictive team fitting. Its labor forecasting and budgeting features include big data capabilities and tools to project short- and long-term labor workloads. It has improved its analytics through the acquisition of BIRST.

Infor scored in the bottom third in the Capability category because the product offers limited task management functionality and is not yet fully functional on a tablet. Its capabilities could be improved in the technology trend support area of chatbots and robotic process automation. It also could improve its next-generation analytics and mobile technology support. Infor’s product also did not score well in the Usability, where its accessibility could be improved, and Adaptability, where it could improve its level of integration support across the applications and platform.

This research-based index is the most comprehensive assessment of the value of workforce management software in the industry. You can learn more about our Value Index as an effective vendor selection and RFI/RFP tool here. Participating vendors can learn more about how to use the Value Index here.


Steve Goldberg

Topics: Human Capital Management, Workforce Management

Steve Goldberg

Written by Steve Goldberg

Steve is responsible for the Human Capital Management (HCM) research and advisory services practice. He guides HR and business leaders in leveraging their workforce for competitive advantage. He guides HCM technology vendors on the market of buyers and where their applications and technology can have maximum impact. Steve's uniquely diverse HCM experience spans over 30 years, including HR process and HCM systems practitioner leadership roles, heading up product strategy for one of the most respected HCM application vendors, and operating his own global advisory practice. His expertise areas of coverage include HRMS, Talent Management and Workforce Management, with specialized focus on recruiting, learning, performance, compensation and payroll. Prior to joining Ventana Research, Steve worked as a corporate VP in HR at UBS/Swiss Bank Corporation and Huizenga Holdings, product strategy leader at PeopleSoft and Unicru, and was also VP and Research Director at Bersin & Associates. Over 35,000 HR professionals and business executives have been informed by one of Steve's presentations on HCM, or have read his published work. Steve holds an MBA in Human Resource Management from University of Buffalo School of Management and a BBA in Industrial Psychology from The City University of New York.